| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | lCasio (151) | Jul 3, 2023 | 21754149 | Seller | Sent minifigure with wrong hairpiece, deleted messages without reading them
Reply: Hi, We replied by e-mail not in BL. Please check your spam. |
| | | Complaint | tcruise (16) | Jun 16, 2023 | 22150503 | Seller | Had to send one printed tile - didn't get it right. Then stopped responding.
Reply: Correct part has been shipped. Check your e-mail spambox
Follow-Up: No message from you before this one, for a month, in Spam or elsewhere. |
| | | Complaint | Erwan57 (38) | Jun 15, 2023 | 22139576 | Seller | | reference error, no response from the seller |
| | | Complaint | Tijnonnink (172) | May 10, 2023 | 22071849 | Seller | | I canceled the order, strange extra fees were added without any mention of it. |
| | | Complaint | ivkootenxs4all. (46) | May 9, 2023 | 22002447 | Seller | | One item out of stock. Another item delivered too little. No reply! No refund! |
| | | Complaint | davebeauchamp (1841) | May 4, 2023 | 21826679 | Seller | | did not send the fall order still waiting for answer when it is coming |
| | | Complaint | AenA.Lego (7) | Apr 26, 2023 | 21649092 | Seller | M.I. geen aanrader,.berichtje gestuurd met vraag. Bericht ongelezen verwijderd?
Reply: Inmiddels mail contact gehad met deze klant. Berichten worden gelezen in de mail |
| | | Complaint | Mtronvoyager (41) | Apr 25, 2023 | 21582200 | Seller | Never received package after 2 monthes, doesn't answer. pure cancer
Reply: We replied several times by e-mail. Received no response |
| | | Complaint | ipe4kin (8) | Mar 2, 2023 | 20542554 | Seller | After 3.5 months of waiting order was not received. Refunded.
Reply: Guess to postal system in Kazachstan is not that good/fast. |
| | | Complaint | alexwong (74) | Feb 25, 2023 | 21167812 | Seller | I made the payment and over 1 month after I still no oder receive and no reply.
Reply: You have paid for unregistered tracking, that takes time. Refund was given.
Follow-Up: I finally received my package and I want to apologise and delete my pre comment |
| | | Complaint | Henry53 (1390) | Feb 8, 2023 | 20981811 | Seller | | Ware nichit erhalten / keine Rückmeldung |
| | | Complaint | LucyK (6) | Jan 9, 2023 | 20673601 | Seller | I have never received the package. (Order in November 2022!!).
Reply: That was a postal delay. We shipped your order 3 days after you placed it. |
| | | Complaint | Bubi30 (5) | Dec 29, 2022 | 20757695 | Seller | | Ordine non ricevuto. Nessuna risposta, controllato anche posta indesiderata. |
| | | Complaint | diogoj42 (643)  | Dec 8, 2022 | 20553034 | Seller | Never got delivery. Messages deleted without being read.
Reply: We did reply. Check your spambox |
| | | Complaint | Llewyn (203) | Nov 22, 2022 | 20304080 | Seller | Incorrect parts sent. Seller response: 'Thank you for understanding'
Reply: That was indeed our reply and we send you the correct parts.
Follow-Up: Correct parts were sent 5 weeks after last contact, 3 weeks after feedback left. |
| | | Complaint | Gogo89 (20) | Oct 17, 2022 | 19981118 | Seller | Never arrived order,but i payed you from paypal,unfair totally
Reply: Hi, you received a refund from us. |
| | | Complaint | Godsend_Gaming (1) | Oct 11, 2022 | 20137244 | Seller | Almost 2 weeks and it hasn't shipped. Missed a birthday bc of shipping delays
Reply: We did ship immediately. Check your BL orderform |
| | | Complaint | ocicat (12) | Sep 14, 2022 | 19962246 | Seller | Vendeur aux abonnés absent, zéro communication, décevant , négatif pour ma part
Reply: We did reply. Check your spambox |
| | | Complaint | JefryBeen (110) | Sep 12, 2022 | 19999693 | Seller | One week waiting after payment, and after that they cancel order from their side
Reply: Cancelled and refunded because of your address. We did let you know this |
| | | Complaint | smc.172 (107) | Sep 6, 2022 | 19676409 | Seller | Unfortunately negative experience, missing item, no response to several messages
Reply: Missing piece has been shipped |
| | | Complaint | ryflipped (19) | Jul 26, 2022 | 19424222 | Seller | No reply to messages about questions on shipment.Message deleted w/o reading.
Reply: Replied by email. Please check your spam.
Follow-Up: Order refunded after complaint. |
| | | Complaint | ryflipped (19) | Jul 26, 2022 | 19423523 | Seller | No reply to messages about questions on shipment.Message deleted w/o reading.
Reply: We did reply. Check your spambox |
| | | Complaint | Ellis1444 (123) | Mar 4, 2022 | 18306375 | Seller | | Fast shipping and great bricks! |
| | | Complaint | Apocje (1) | Jan 12, 2022 | 18023922 | Seller | Took them 8 days to ship... no reaction to emails about questions on shipment an
Reply: Replied several times. Emails must have landed in spambox customer |
| | | Complaint | stefclt (89) | Dec 7, 2021 | 17676689 | Seller | envoi rapide,mais manque des pièces et ne réponds pas aux messages
Reply: customer has been refunded for the pieces. We replied several times |
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