| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | Beth.f (221) | Apr 4, 2023 | 21436216 | Seller | Parts were ok but took over a month to get here.
Reply: shipping as stated in terms. for express shipping choose DHL Express |
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| Complaint | eoin11 (96) | Mar 22, 2023 | 21122976 | Seller | | SCAM, dealing with PP, sent wrong product, refused to send right one |
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| Complaint | Davidcivillian (2) | Jan 24, 2023 | 20975827 | Seller | My only complaint is the three door frames had a bit of dents in them.
Reply: Please contact customer service before feedback, bad parts will be refunded |
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| Complaint | chenzuoliang (162) | Dec 16, 2022 | 19995586 | Seller | | 5 torso wrong low refund, paypal help me refund |
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| Complaint | Nidhugg (30) | Dec 15, 2022 | 20602620 | Seller | Took them more than 2 weeks to even ship the package. 'Express delivery' my bum.
Reply: As communicated, caused by special "remote area" process and public holidays |
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| Complaint | coasterflo (91) | Nov 25, 2022 | 20217045 | Seller | Definitely not again, extremely negative experience
Reply: Clearly our mistake. We are very sorry and will try to improve. |
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| Complaint | bradley130 (754) | Oct 21, 2022 | 19532334 | Seller | | Shipped wrong, received refund and new partial order |
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| Complaint | D7778 (15) | Aug 11, 2022 | 19666677 | Seller | Bad seller. Too many sticky, dirty pieces and missing pieces.
Reply: Dear D7778, unsatisfactory pieces will always be refunded, please contact us |
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| Complaint | donnste (11) | Jul 11, 2022 | 19478231 | Seller | New bricks were used. Condititon of bricks varied heavily.
Reply: Dear donnste. Please check your mailbox. We will of course refund bad pieces |
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| Complaint | kpwong6687 (43) | Jun 27, 2022 | 19343529 | Seller | 3rd Time encountered missing item........ Very dissappointed..........
Reply: Dear kpwong, We will try to get things right, an email was sent. best regards |
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| Complaint | totoro2468 (224) | Jun 16, 2022 | 18592345 | Seller | promised 10% discount, i made a 150S order, and NEVER got that discount !
Reply: Dear Totoro, sorry for the confusion, an email has been sent, best regards |
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| Complaint | jbjwestbury (36) | May 23, 2022 | 19137140 | Seller | Seller doesnt provide tracking number once an order has been place
Reply: tracking numbers are sent out shortly after status change from packed to shipped |
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| Complaint | ToymanJohnno (123) | May 10, 2022 | 19042839 | Seller | Inventory errors virtually all the time these days, Wrong parts sent too
Reply: We had experienced technical issues, it has all been fixed now! Sorry :-( |
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| Complaint | elleper (13) | May 10, 2022 | 18662377 | Seller | | Some parts were shipped to others parts. |
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| Complaint | connorswim (3) | Apr 15, 2022 | 18891190 | Seller | MISSING MY BLACK 2x3 PLATES(5)
Reply: We are very sorry for our mistake, we will provide a refund or resend the items! |
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| Complaint | TasoIsSoCool (2) | Apr 4, 2022 | 18716876 | Seller | Well I got my items. a broken piece though
Reply: Please let us know details about the part no. and we'll resolve the issue. |
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| Complaint | 10on (148) | Mar 10, 2022 | 18249736 | Seller | | Bad seller communication quality. long time of order handling. |
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| Complaint | Sinewave (43) | Mar 2, 2022 | 18092309 | Seller | | Seller agreed to resend 4 missing pieces from my order. One single piece arrived |
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| Complaint | anusarns (17) | Feb 26, 2022 | 18343857 | Seller | Requested to cancel the order but never refund (been more than 10 days already)
Reply: We're truly sorry for the delayed, the refund has been made. Please check. |
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| Complaint | BrickPhilo (182) | Feb 9, 2022 | 17505796 | Seller | Months-long hassle - finally got partial order; damaged parts, one item missing
Reply: Could you please provide us more details, we will resolve the issue ASAP. |
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| Complaint | bingbongboy (16) | Feb 1, 2022 | 17914613 | Seller | did not receive all my order still waiting for a piece 3 months later
Reply: Please check your email on13/01/22, we offered you to find the part |
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| Complaint | Mykeej81 (471) | Jan 28, 2022 | 17588596 | Seller | Package never arrived. No response to my email.
Reply: We replied on msg BL that the refund has been made |
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| Complaint | g12748 (60) | Jan 25, 2022 | 17579125 | Seller | | Order placed 2+ months ago. Seller provided initial excuses. Stopped responding. |
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| Complaint | Kimyoungmin (129) | Dec 29, 2021 | 17589558 | Seller | | Address wrong delivery and evasion of responsibility |
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| Complaint | andyboy123 (18) | Dec 29, 2021 | 17707555 | Seller | Missing pieces, asked for a refund and got an automated message, SCAM Do not BUY
Reply: This is a misunderstanding, we have 17.000+ positive feedbacks and do not scam! |
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| Complaint | pcmola (173) | Dec 25, 2021 | 17492352 | Seller | | Very slow. And the seller didn't comply with my request to change my address. |
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| Complaint | Bamacrew (149) | Dec 7, 2021 | 17616844 | Seller | Shipment takes verry long, 1 fake lego item, 1 missing part .
Reply: We have offered a refund on 04/12/22 which you didn't reply. |
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| Complaint | senseipcm (155) | Nov 6, 2021 | 17147020 | Seller | ordered from this seller 2 times, had missing pieces both times. will not order
Reply: Syncing errors with inventory management.We informed you and refund is proceed. |
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| Complaint | Pedrokup (22) | Nov 3, 2021 | 17289655 | Seller | El proveedor no pagó el impuesto aduanero y aún no responde los mails.
Reply: Unfortunately we have no control over the customs process in your country. |
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| Complaint | josuehose (14) | Nov 1, 2021 | 17013517 | Seller | Never received order after they attempted to fake my address. Thanks.
Reply: We have sent you a message on 22.09 which you never replied... |
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| Complaint | Nelgo (5) | Oct 10, 2021 | 17098836 | Seller | Order 26 arch pieces, received 8. Still no refund for remaining 18
Reply: We have fully refunded pieces that were missing. Thank you, your DD Bricks Team |
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| Complaint | meme1216 (243) | Sep 3, 2021 | 16447290 | Seller | You didn't include the correct parts in my next order. You don't reply until now
Reply: Could you please re-check your email on 17 Aug 2021 we already replied. |
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| Complaint | kpwong6687 (43) | Sep 1, 2021 | 16941882 | Seller | Order received by still have missing item, as this is the 2nd time encoutered
Reply: We are very sorry for any inventory errors, due to technical issues. :-( |
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| Complaint | LordLeek (11) | Jun 23, 2021 | 15989441 | Seller | The bricks was partly not in reddish brown rather in brown. Shipment was fast.
Reply: We will provide a refund for any parts that were not correct, please contact us. |
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| Complaint | ReyaelAthias (16) | Apr 26, 2021 | 15971450 | Seller | Very long delivery, missing 3 pieces, ordered them elsewhere
Reply: We apologize for the slow delivery due to the COVID 19 situation. :-( |
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| Complaint | angelarenas83 (3) | Apr 11, 2021 | 15512119 | Seller | No llego el paquete.no me dieron ninguna solución.no comprare mas aquí
Reply: DHL lost your package, we have offered a full refund or to send another package! |
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| Complaint | Mjr.Tom (72) | Dec 29, 2020 | 14823836 | Seller | Incomplete order, many parts show signs of teeth/kragle, refund for missingpiece
Reply: We also always offer refunds for parts that are below you expectation. |
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| Complaint | FollowBricks (1225) | Nov 26, 2020 | 14402335 | Seller | Ordered Oct13, shipped out on Oct28, took they 15 days to finally shiped!
Reply: We apologize for the slow delivery due to the COVID 19 situation. :-( |
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| Complaint | jofft (1173) | Nov 19, 2020 | 14312723 | Seller | Ordered Sep30. Took ages. Some bricks were wrong. Replacements never turned up.
Reply: You will always get a full refund for parts that do not arrive at your home. |
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| Complaint | loganp (35) | Jun 30, 2020 | 13310519 | Seller | Bricks weren't that great. Past 'Used'. Some cracked, way off color, bad conne
Reply: We always offer refund's for parts that are below your expectation. |
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| Complaint | ThirdWigginKid (418) | Jun 23, 2020 | 13053159 | Seller | Slow shipping, missing item, no response 12 days after message to resolve
Reply: We are very sorry that you were not happy with our service and offer a refund. |
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| Complaint | bb1713932 (19) | Jun 11, 2020 | 13151075 | Seller | Took over a month to come, when I messaged I got no reply,had to pay import tax!
Reply: Sorry, unfortunately shipping times were much longer as usual due to COVID19. |
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| Complaint | playmation98 (347) | Jun 7, 2020 | 13244273 | Seller | shipping was difficult and expensive. parts were dirty. wasn't very pleased
Reply: We will improve our quality control, sorry for the slow shipping due to COVID19. |
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| Complaint | BrickerUK (435) | May 5, 2020 | 12764468 | Seller | Bad seller, change high shipping fee after place order & no respond and refund !
Reply: We were not able to ship via DHL eCommerce because of the COVID19 situation. |
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| Complaint | Chrisjacot (212) | Apr 23, 2020 | 12115070 | Seller | Incompleted order
Reply: We apologize for the missing items and of course will refund accordingly. |
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| Complaint | legovescovo (14) | Apr 1, 2020 | 12659008 | Seller | PESSIMO , non risponde e non mi rimborsa l'ordine che ha annullato
Reply: This is not true, the amount has been fully refunded via PayPal! |
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| Complaint | sjl1271 (38) | Mar 24, 2020 | 12596591 | Seller | Wrong parts and cracked parts! Will never use again!
Reply: We're sorry but we never got a message, so no chance to fix it. |
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| Complaint | bb947721 (3) | Feb 27, 2020 | 12532685 | Seller | The seller does not respond to messages!
Reply: The other was cancelled to buyers wish. Messages were over weekend. |
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| Complaint | fingerboss (235) | Feb 16, 2020 | 12222792 | Seller | Worst state of packing,delivered in one envelope,Thats why the Barding is broken
Reply: Why no message about broken part? |
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| Complaint | Boy_Anachronism (357) | Dec 21, 2019 | 12073831 | Seller | Aviod. Seller did not pay shipping duties, so seller had to pay postage twice.
Reply: Import duties are responsibility of buyer, sorry. |
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