| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | Beth.f (221) | Apr 4, 2023 | 21436216 | Seller | Parts were ok but took over a month to get here.
Reply: shipping as stated in terms. for express shipping choose DHL Express |
| | | Complaint | eoin11 (96) | Mar 22, 2023 | 21122976 | Seller | | SCAM, dealing with PP, sent wrong product, refused to send right one |
| | | Complaint | Davidcivillian (2) | Jan 24, 2023 | 20975827 | Seller | My only complaint is the three door frames had a bit of dents in them.
Reply: Please contact customer service before feedback, bad parts will be refunded |
| | | Complaint | chenzuoliang (162) | Dec 16, 2022 | 19995586 | Seller | | 5 torso wrong low refund, paypal help me refund |
| | | Complaint | Nidhugg (30) | Dec 15, 2022 | 20602620 | Seller | Took them more than 2 weeks to even ship the package. 'Express delivery' my bum.
Reply: As communicated, caused by special "remote area" process and public holidays |
| | | Complaint | coasterflo (91) | Nov 25, 2022 | 20217045 | Seller | Definitely not again, extremely negative experience
Reply: Clearly our mistake. We are very sorry and will try to improve. |
| | | Complaint | bradley130 (753) | Oct 21, 2022 | 19532334 | Seller | | Shipped wrong, received refund and new partial order |
| | | Complaint | D7778 (15) | Aug 11, 2022 | 19666677 | Seller | Bad seller. Too many sticky, dirty pieces and missing pieces.
Reply: Dear D7778, unsatisfactory pieces will always be refunded, please contact us |
| | | Complaint | donnste (11) | Jul 11, 2022 | 19478231 | Seller | New bricks were used. Condititon of bricks varied heavily.
Reply: Dear donnste. Please check your mailbox. We will of course refund bad pieces |
| | | Complaint | kpwong6687 (43) | Jun 27, 2022 | 19343529 | Seller | 3rd Time encountered missing item........ Very dissappointed..........
Reply: Dear kpwong, We will try to get things right, an email was sent. best regards |
| | | Complaint | totoro2468 (224) | Jun 16, 2022 | 18592345 | Seller | promised 10% discount, i made a 150S order, and NEVER got that discount !
Reply: Dear Totoro, sorry for the confusion, an email has been sent, best regards |
| | | Complaint | jbjwestbury (36) | May 23, 2022 | 19137140 | Seller | Seller doesnt provide tracking number once an order has been place
Reply: tracking numbers are sent out shortly after status change from packed to shipped |
| | | Complaint | ToymanJohnno (123) | May 10, 2022 | 19042839 | Seller | Inventory errors virtually all the time these days, Wrong parts sent too
Reply: We had experienced technical issues, it has all been fixed now! Sorry :-( |
| | | Complaint | elleper (13) | May 10, 2022 | 18662377 | Seller | | Some parts were shipped to others parts. |
| | | Complaint | connorswim (3) | Apr 15, 2022 | 18891190 | Seller | MISSING MY BLACK 2x3 PLATES(5)
Reply: We are very sorry for our mistake, we will provide a refund or resend the items! |
| | | Complaint | TasoIsSoCool (2) | Apr 4, 2022 | 18716876 | Seller | Well I got my items. a broken piece though
Reply: Please let us know details about the part no. and we'll resolve the issue. |
| | | Complaint | 10on (148) | Mar 10, 2022 | 18249736 | Seller | | Bad seller communication quality. long time of order handling. |
| | | Complaint | Sinewave (43) | Mar 2, 2022 | 18092309 | Seller | | Seller agreed to resend 4 missing pieces from my order. One single piece arrived |
| | | Complaint | anusarns (17) | Feb 26, 2022 | 18343857 | Seller | Requested to cancel the order but never refund (been more than 10 days already)
Reply: We're truly sorry for the delayed, the refund has been made. Please check. |
| | | Complaint | BrickPhilo (182) | Feb 9, 2022 | 17505796 | Seller | Months-long hassle - finally got partial order; damaged parts, one item missing
Reply: Could you please provide us more details, we will resolve the issue ASAP. |
| | | Complaint | bingbongboy (16) | Feb 1, 2022 | 17914613 | Seller | did not receive all my order still waiting for a piece 3 months later
Reply: Please check your email on13/01/22, we offered you to find the part |
| | | Complaint | Mykeej81 (471) | Jan 28, 2022 | 17588596 | Seller | Package never arrived. No response to my email.
Reply: We replied on msg BL that the refund has been made |
| | | Complaint | g12748 (60) | Jan 25, 2022 | 17579125 | Seller | | Order placed 2+ months ago. Seller provided initial excuses. Stopped responding. |
| | | Complaint | Kimyoungmin (129) | Dec 29, 2021 | 17589558 | Seller | | Address wrong delivery and evasion of responsibility |
| | | Complaint | andyboy123 (18) | Dec 29, 2021 | 17707555 | Seller | Missing pieces, asked for a refund and got an automated message, SCAM Do not BUY
Reply: This is a misunderstanding, we have 17.000+ positive feedbacks and do not scam! |
| |
|
|
