| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | Beth.f (221) | Apr 4, 2023 | 21436216 | Seller | Parts were ok but took over a month to get here.
Reply: shipping as stated in terms. for express shipping choose DHL Express |
| | | Complaint | eoin11 (96) | Mar 22, 2023 | 21122976 | Seller | | SCAM, dealing with PP, sent wrong product, refused to send right one |
| | | Complaint | Davidcivillian (2) | Jan 24, 2023 | 20975827 | Seller | My only complaint is the three door frames had a bit of dents in them.
Reply: Please contact customer service before feedback, bad parts will be refunded |
| | | Complaint | chenzuoliang (162) | Dec 16, 2022 | 19995586 | Seller | | 5 torso wrong low refund, paypal help me refund |
| | | Complaint | Nidhugg (30) | Dec 15, 2022 | 20602620 | Seller | Took them more than 2 weeks to even ship the package. 'Express delivery' my bum.
Reply: As communicated, caused by special "remote area" process and public holidays |
| | | Complaint | coasterflo (91) | Nov 25, 2022 | 20217045 | Seller | Definitely not again, extremely negative experience
Reply: Clearly our mistake. We are very sorry and will try to improve. |
| | | Complaint | bradley130 (753) | Oct 21, 2022 | 19532334 | Seller | | Shipped wrong, received refund and new partial order |
| | | Complaint | D7778 (15) | Aug 11, 2022 | 19666677 | Seller | Bad seller. Too many sticky, dirty pieces and missing pieces.
Reply: Dear D7778, unsatisfactory pieces will always be refunded, please contact us |
| | | Complaint | donnste (11) | Jul 11, 2022 | 19478231 | Seller | New bricks were used. Condititon of bricks varied heavily.
Reply: Dear donnste. Please check your mailbox. We will of course refund bad pieces |
| | | Complaint | kpwong6687 (43) | Jun 27, 2022 | 19343529 | Seller | 3rd Time encountered missing item........ Very dissappointed..........
Reply: Dear kpwong, We will try to get things right, an email was sent. best regards |
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