| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | thebrickmonster (91) | Sep 15, 2021 | 16955832 | Seller | Got 3 wrong items instead of the ones I need and seller won't respond to email
Reply: You forgot to say 'please' when asking for the right parts. |
| | | Complaint | tnolan55 (32) | Sep 15, 2021 | 16978538 | Seller | Paid for my order, seller would not ship order nor respond to my emails.
Reply: Thank you for your donation. Your order is still on our shipping desk. |
| | | Complaint | LavandeSunn (127) | Sep 15, 2021 | 16974457 | Seller | Seller left out five items, shipped four wrong items, and won't reply
Reply: Sorry I'm not allowed to talk to strangers. |
| | | Complaint | thing294 (40) | Sep 11, 2021 | 16860044 | Seller | Did not recieve items. They shipped to unrelated address. No response from them
Reply: Customer sent email to wrong email address. Turnabout is fair play. |
| | | Complaint | HamChuck68 (29) | Aug 30, 2021 | 16798682 | Seller | Never heard from the seller. Total waste of time.
Reply: ¯\_(ツ)_/¯ |
| | | Complaint | Legolover6093 (197) | Aug 30, 2021 | 16392788 | Seller | Did not receive item I ordered. told me they were out when the 1 left in stock.
Reply: Inventory mistakes happen. We are not perfect. |
| | | Complaint | djfhiker123 (107) | Aug 29, 2021 | 16890988 | Seller | Order missing parts. Emailed seller several times without a response.
Reply: Owner & wife don't care about customers, just about taking your money. |
| | | Complaint | iprice (1246)  | Aug 27, 2021 | 16814722 | Seller | Waited 20+ days, still not shipped. Very poor communication. Terrible service.
Reply: Owner doesn't pay employees so they quit and he had to do it himself. |
| | | Complaint | JP_Nichts (46) | Jul 15, 2021 | 16625400 | Seller | Order was missing parts. Have not recieved a respones from seller about issue
Reply: Our response: we don't care. |
| | | Complaint | ChiroMan732 (35) | Apr 25, 2021 | 16084955 | Seller | missing pieces
Reply: We are happy to fix any mistakes with the order if you message us first |
| | | Complaint | Kenida (37) | Mar 25, 2021 | 15826357 | Seller | Sent wrong color item. Failed to respond to message to resolve issue.
Reply: We definitely replied & fixed the issue. Buyer even replied & apologized to us. |
| | | Complaint | bb1710943 (17) | Jan 3, 2021 | 14888654 | Seller | I ordered over 500 pieces. I only received around 225 a month later
Reply: Refunded for all missing parts. Shipping took 15 days during Christmas season. |
| | | Complaint | huntermmm17 (688) | Sep 13, 2020 | 14165336 | Seller | One of the torsos came in cracked. Seller didn’t mention in description,
Reply: Sorry, we're happy to replace/refund any damaged pieces if you message us. |
| | | Complaint | memappm_gmail (165) | Jul 20, 2020 | 13779827 | Seller | Ordered something I needed badly & 3 days later canceled. Got refund but SUCKS
Reply: Lost items moving to new shop. Looked for them all weekend. Refunded. Sorry. |
| | | Complaint | moclego (385) | Sep 1, 2019 | 11519214 | Seller | Never answer to my email. Lot of error on my order :(
Reply: Answered email same day offering solutions; never replied to us. 32 cents error |
| | | Complaint | csmula (70) | Jul 6, 2019 | 11022728 | Seller | very bad the wrong parts were there
Reply: Customer was sent one incorrect piece & was refunded for it |
| | | Complaint | juanpaolo (367) | Apr 19, 2019 | 10920986 | Seller | 44usd supplémentaire à la réception....
Reply: We are not and can not be responsible for Customs Fees, as stated in our terms. |
| | | Complaint | Leganost (23) | Apr 14, 2019 | 10919617 | Seller | I'm missing two pieces from my order. Two 1x1 plates in trans clear black
Reply: If there's a problem with your order please message us and we'll fix it |
| | | Complaint | _scott_ (192) | Mar 26, 2019 | 10654333 | Seller | shorted me on my order, then gave me the run around for weeks, refused to refund
Reply: Missing piece and tracking number were promptly sent to buyer. |
| | | Complaint | Crazy_4_Brix (256) | Mar 23, 2019 | 10322856 | Seller | POOR Packing, rare & expensive parts exposed upon arrival thru bubble wrap
Reply: Packed safely but post office destroyed the package. Not our fault. Sorry. |
| | | Complaint | JesseReiners (88) | Mar 12, 2019 | 10651832 | Seller | Seller sent 20 pieces that weren't the right color and doesn't communicate well.
Reply: Reply took longer b/c we were on vacation. Sent correct color at our expense. |
| | | Complaint | pjf1000 (134) | Jan 31, 2019 | 10315483 | Seller | Never Received parts, lost in the mail. Unfortunate.
Reply: Blame the post office not us. Next time buy the optional insurance. |
| | | Complaint | Starwars4ever (27) | Sep 1, 2018 | 9699022 | Seller | Terrible seller, took forever to respond, and sold parts they didn't have
Reply: Over 1.5 million parts in inventory, it will be off from time to time. Sorry. |
| | | Complaint | gijoseph25b (725) | Aug 31, 2018 | 9837813 | Seller | Never shipped my package and never responded to my messages! terrible.
Reply: Angrily requested refund 48.5 hours after payment. |
| | | Complaint | Rasmussen410 (150) | Aug 24, 2018 | 9777332 | Seller | Never shipped my package and never responded to my messages! terrible.
Reply: Here's a response: you're not telling the truth. |
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