| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | Kenida (37) | Mar 25, 2021 | 15826357 | Seller | Sent wrong color item. Failed to respond to message to resolve issue.
Reply: We definitely replied & fixed the issue. Buyer even replied & apologized to us. |
| | | Complaint | bb1710943 (17) | Jan 3, 2021 | 14888654 | Seller | I ordered over 500 pieces. I only received around 225 a month later
Reply: Refunded for all missing parts. Shipping took 15 days during Christmas season. |
| | | Complaint | huntermmm17 (688) | Sep 13, 2020 | 14165336 | Seller | One of the torsos came in cracked. Seller didn’t mention in description,
Reply: Sorry, we're happy to replace/refund any damaged pieces if you message us. |
| | | Complaint | memappm_gmail (165) | Jul 20, 2020 | 13779827 | Seller | Ordered something I needed badly & 3 days later canceled. Got refund but SUCKS
Reply: Lost items moving to new shop. Looked for them all weekend. Refunded. Sorry. |
| | | Complaint | moclego (385) | Sep 1, 2019 | 11519214 | Seller | Never answer to my email. Lot of error on my order :(
Reply: Answered email same day offering solutions; never replied to us. 32 cents error |
| | | Complaint | csmula (70) | Jul 6, 2019 | 11022728 | Seller | very bad the wrong parts were there
Reply: Customer was sent one incorrect piece & was refunded for it |
| | | Complaint | juanpaolo (368) | Apr 19, 2019 | 10920986 | Seller | 44usd supplémentaire à la réception....
Reply: We are not and can not be responsible for Customs Fees, as stated in our terms. |
| | | Complaint | Leganost (26) | Apr 14, 2019 | 10919617 | Seller | I'm missing two pieces from my order. Two 1x1 plates in trans clear black
Reply: If there's a problem with your order please message us and we'll fix it |
| | | Complaint | _scott_ (192) | Mar 26, 2019 | 10654333 | Seller | shorted me on my order, then gave me the run around for weeks, refused to refund
Reply: Missing piece and tracking number were promptly sent to buyer. |
| | | Complaint | Crazy_4_Brix (256) | Mar 23, 2019 | 10322856 | Seller | POOR Packing, rare & expensive parts exposed upon arrival thru bubble wrap
Reply: Packed safely but post office destroyed the package. Not our fault. Sorry. |
| | | Complaint | JesseReiners (88) | Mar 12, 2019 | 10651832 | Seller | Seller sent 20 pieces that weren't the right color and doesn't communicate well.
Reply: Reply took longer b/c we were on vacation. Sent correct color at our expense. |
| | | Complaint | pjf1000 (134) | Jan 31, 2019 | 10315483 | Seller | Never Received parts, lost in the mail. Unfortunate.
Reply: Blame the post office not us. Next time buy the optional insurance. |
| | | Complaint | Starwars4ever (27) | Sep 1, 2018 | 9699022 | Seller | Terrible seller, took forever to respond, and sold parts they didn't have
Reply: Over 1.5 million parts in inventory, it will be off from time to time. Sorry. |
| | | Complaint | gijoseph25b (728) | Aug 31, 2018 | 9837813 | Seller | Never shipped my package and never responded to my messages! terrible.
Reply: Angrily requested refund 48.5 hours after payment. |
| | | Complaint | Rasmussen410 (150) | Aug 24, 2018 | 9777332 | Seller | Never shipped my package and never responded to my messages! terrible.
Reply: Here's a response: you're not telling the truth. |
| | | Complaint | minifig.only (431) | Apr 15, 2018 | 9198437 | Seller | NSS completed. Worst store on Bricklink.
Reply: Filed NSS after 5 business days. Refunded for order but demanded we ship anyway. |
| | | Complaint | Brickhead79 (44) | Apr 14, 2018 | 9020082 | Seller | | 7 weeks to not finish an order. Sold parts they don't have! |
| | | Complaint | piratemania7 (170) | Mar 30, 2018 | 9154237 | Seller | Awful Awful company, do not buy from them. Horrible pieces!!!!
Reply: Used means used, not new. |
| | | Complaint | T.Bricks (922) | Jan 26, 2018 | 8831460 | Seller | | Many wrong parts, colors, one very damaged. Replaced some, ignored the rest. |
| | | Complaint | marcvnfl (520) | Jan 21, 2018 | 8761895 | Seller | | Unreliable seller. Sent incomplete order (2nd time) Did not replace or refund |
| | | Complaint | dunjan (177) | Jan 21, 2018 | 8790352 | Seller | Had to pay for customs on top of delivery
Reply: Blame your government, not us. |
| | | Complaint | Builders (4986) | Jan 12, 2018 | 8798509 | Seller | Took 2 weeks for seller to respond & then they didn't have the parts I paid for.
Reply: A few weeks of holidays, illness, and weather set us behind, sincere apologies. |
| | | Complaint | PCBrickStore (1261) | Dec 17, 2017 | 8618363 | Seller | | Missing Items, Terrible Communication, No Resolution after a month! Never Again! |
| | | Complaint | bb52932 (531) | Dec 13, 2017 | 8572736 | Seller | | missing a couple of parts emailed them twice never did get them |
| | | Complaint | automatyk1 (814) | Nov 26, 2017 | 8488032 | Seller | | 1 month later still waiting for refund for missing part. BUYER BEWARE. |
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