| Type |
Member |
Date |
Order ID |
S/B |
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| Complaint | philco73 (523) | Nov 7, 2018 | 10022702 | Seller | | refund missing items less than their prices/unprofessional conducting,late answe |
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| Complaint | jerry000903 (39) | Oct 29, 2018 | 9775921 | Seller | MISSING ITEM
Reply: small item missing, customer was contacted to find best solution |
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| Complaint | bb869380 (22) | Oct 22, 2018 | 10042178 | Seller | Pièce missing
Reply: small item missing, customer was contacted to find best solution |
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| Complaint | Roberto7970 (130) | Apr 22, 2018 | 8904290 | Seller | Hi additional costs... for DE:I don't know why.
Reply: order canceled , no problem but bad communication afterwards |
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| Complaint | Roberto7970 (130) | Apr 22, 2018 | 8857235 | Seller | Hi additional costs... for DE: I don't know why.
Reply: order canceled. bad communication afterwards |
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| Complaint | EJFJCorp (164) | Mar 27, 2018 | 8999179 | Seller | Too expensive, wasteful delivery, +21.15 CHF to pay to receive 12 CHF LEGOpieces
Reply: The CHF you pay to swiss customs , you did not pay taxes in EU but in Swiss |
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| Complaint | emesari (126) | Dec 15, 2017 | 8516330 | Seller | | A very bad experience dealing with this seller, will not recommend. |
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| Complaint | bb982836 (4) | Nov 12, 2017 | 8425790 | Seller | | Very long shipping, but good packaging |
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| Complaint | PABricks (809) | Oct 20, 2017 | 8479501 | Seller | | Versand 4,40€ kassiert, für 1,45€ versendet! 2,95€ Lohn- und Materialkosten! |
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| Complaint | BLUSER_512325 (28) | Sep 21, 2017 | 8132725 | Seller | | U should've counted number before U send invoice or item. |
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| Complaint | molly1986 (152) | Jul 13, 2017 | 8112494 | Seller | | Vesand Betrug kassiert 4,40€ schickt für 1,45€ + 3,66 und 0,89 neben kosten |
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| Complaint | Soulside (81) | May 1, 2017 | 7698325 | Seller | Poor stock management. They don't send substitute items. very disappointed ! :-
Reply: Dear Buyer, we try our best to avoid stock errors but sometimes not possible |
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| Complaint | bb835559 (7) | Apr 30, 2017 | 7599660 | Seller | so bad
Reply: Please contact us so we can solve the issue. |
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| Complaint | DiamondSpiderBu (2) | Apr 8, 2017 | 7676443 | Seller | Beware Extra Fees! 6 EUR additional for paperwork. Shipping was more than order.
Reply: Please contact us so we can solve the issue. |
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| Complaint | weektor (94) | Mar 4, 2017 | 7598655 | Seller | Parts received. But i can not find Part No. 50451, is missing ! Please help !
Reply: Please contact us so we can solve the issue. |
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| Complaint | Edicen (153) | Sep 11, 2016 | 6807635 | Seller | bad
Reply: Contact before using feedback as messages, Order was canceled three monts ago? |
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| Complaint | Dave42 (141) | Aug 23, 2016 | 6801126 | Seller | Diese Firma läßt andere für ihre Fehler büßen/zahlen
Reply: customer got coupon, ordered, does not pay or reract since four weeks |
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| Complaint | Dave42 (141) | Aug 5, 2016 | 6781675 | Seller | | BAD handling for a simple mistake |
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| Complaint | hobo412 (19) | Jun 5, 2016 | 6581275 | Seller | | Sold me a reprint/custom, not a legit Lego Queen Amidala Head. |
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| Complaint | Robo.Block (145) | May 12, 2016 | 6568212 | Seller | | lots Begrenzung auf 2€ bei 0,56€ Strafe pro überhang. versteckt in den Storeterm |
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| Complaint | holsten77 (127) | Feb 22, 2016 | 6184468 | Seller | | ware i.o., aber 13,8% zusatzkosten, ohne porto! nie wieder!!! |
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| Complaint | CustomBricks.de (4821) | Feb 19, 2016 | 6256196 | Seller | | 9Lots, 560Parts, only 2Bags! effrontery! thanks walter |
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| Complaint | g_diddi (23) | Feb 17, 2016 | 6224410 | Seller | | über 17 Euro für die Bearbeitung ist echt eine frechheit! Nie wieder!!! |
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| Complaint | morahni (373) | Feb 9, 2016 | 6054947 | Seller | Have not heard back about wrong item being sent.
Reply: If you have problem, please just contact us! |
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| Complaint | TokyoBroncos (61) | Feb 9, 2016 | 6023542 | Seller | took 10 days after pmt to ship; missing 1 piece (inventory was wrong).
Reply: If you have problem, please just contact us! |
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| Complaint | bb588117 (7) | Jun 8, 2015 | 5425718 | Seller | Difficult to communicate, Outrageous $5 fee to fill out customs form.
Reply: Do not use feedback as e-mail. Please let us know to cancel before payment.
Follow-Up: RIP-OFF STORE. STOP HIDING BEHIND DISPICABLE TERMS AND FEES! |
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| Complaint | bb459102 (95) | May 12, 2015 | 5357072 | Seller | cancelled my order by mistake, reorder and cost 6euro more, refuse to give disc
Reply: Buyer changed adress twice. We do not give discounts. Please read store terms. |
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| Complaint | Shib (43) | May 9, 2015 | 5346064 | Seller | High fees, had stock error and only told me AFTER shipping. Slow to refund.
Reply: Please read store policy and let us know us before payment if you want to modify |
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| Complaint | dakingtm (2094) | Apr 2, 2015 | 5141048 | Seller | Watch out for insane handling cost! Very impersonal company. Only after the $.
Reply: Before payment ,contact us to cancel - no problem! Dont use feedback as e-mail. |
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| Complaint | peety (148) | Feb 21, 2015 | 5105988 | Seller | Extra Charge 75% of Order Value i.e. shipping cost 4,40€ stamped 1,45€ Be aware!
Reply: Before payment ,contact us to cancel - no problem! Dont use feedback as e-mail.
Follow-Up: No answer on Email. With correct conditions no cancellation is required! |
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| Complaint | hendrikbree (52) | Jan 24, 2015 | 5014082 | Seller | Additional Charges (10€ charge at 50€ order) - be careful !!!
Reply: Before payment ,contact us to cancel - no problem! Dont use feedback as e-mail. |
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| Complaint | bb526495 (792) | Jan 15, 2015 | 4933892 | Seller | parts are not new F-
Reply: I do not know what a buyer means if feedback is used instead of a message |
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| Complaint | dichi (119) | Sep 13, 2014 | 4419531 | Seller | Expensive shipping, most of the pieces were broken, no post-shipping service
Reply: Cher Client, ne pas utilise feedback pour e-mail. Contactes Nous! |
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| Complaint | bb482244 (7) | Sep 2, 2014 | 4653466 | Seller | Vorsicht: Aus 25 € werden auf wundersame Weise 60 € Rechnungssumme!
Reply: Order canceled according to wish of Buyer. |
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| Complaint | eckhardgartz (63) | Aug 27, 2014 | 4461767 | Seller | Rotten service. Noticed steep fees after paying; seller totally unaccommodating
Reply: Please contact us in advance. |
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| Complaint | lennylyons16 (5) | Jun 26, 2014 | 4415137 | Seller | 6 weeks for delivery. Outer box damaged as poorly wrapped. Expensive postage
Reply: Buyer makes claims though we shipped good and save the day he paid. |
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| Complaint | Allerleihrauh (223) | May 4, 2014 | 4275243 | Seller | schlechte Kommunikation, daher keine gute Lösung für mich. Schade!
Reply: replacement and coupon was offered asap. buyer gives feedback one month later |
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| Complaint | bb307525 (39) | Mar 11, 2014 | 4229568 | Seller | Be ware!! They put ton of additional charge. Better find the other seller
Reply: Before payment ,contact us to cancel - no problem! Dont use feedback as e-mail. |
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| Complaint | d.robin (9745) | Jan 12, 2014 | 3962357 | Seller | Charged me for registered mail & did not request it or insurance. Bad fees.
Reply: Please communicate with me. He just paid, said nothing, order was 100 % correct. |
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| Complaint | bb448626 (0) | Jan 6, 2014 | 4058256 | Seller | Too high fees! Added more than 50% of total order amount!
Reply: No Transaction happened. I canceled according to Buyers request. Feedback is fun |
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| Complaint | fred1690 (51) | Jul 3, 2013 | 3661514 | Seller | Too high fees - wrong brick delivered
Reply: Please communicate with me. He just paid, said nothing, order was 100 % correct. |
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| Complaint | BLUSER_410897 (165) | May 11, 2013 | 3516150 | Seller | Charges $14.35 EUR for Shipping 83g still missing 22 legos
Reply: Retaliatory Feedback! NSS for items of 2 euro though replaced asap. Bad buyer |
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| Complaint | markenmatz (181) | Mar 14, 2012 | 2667732 | Seller | Bad quality. Mauvaise qualité. Calidad mala. Schlechte Qualität.
Reply: Nous sommes humaines. Demande nous pour une solution et nous allons aider vous! |
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| Complaint | baldof (823) | Jan 31, 2012 | 2449710 | Seller | hidden charges, dont deliver all parts
Reply: again, no communication, feedback is not e-mail! |
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| Complaint | legado (1922) | Apr 2, 2011 | 2071230 | Seller | Dishonest seller: He cancelled my order only to relist parts at a higher price
Reply: buyer did not understand policy, was very rude in the end,cancel offered to him |
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| Complaint | liesbeth (20370) | Apr 1, 2011 | 2098236 | Seller | Order cancelled and items re-listed @ higher price! Very unprofessional!
Reply: Not true, misunderstanding and offered to purchase again, accounting problem!! |
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| Complaint | CBTBBT (703) | Mar 21, 2011 | 2071611 | Seller | Too manny additional charges + ekstra for shipping
Reply: Please read and understand all store terms before buying. Please ask before. |
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| Complaint | figjam (2702) | Aug 6, 2010 | 1659506 | Seller | Lego was extremely poor quality, 2 No replys from the seller when questioned
Reply: this was used lego, we try alwasys our best to aboid bad parts |
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| Complaint | BLUSER_160213 (80) | Jul 30, 2010 | 1688255 | Seller | Bad quality. Subsequent delivery incompletely. Last part arrived 4 weeks later.
Reply: buyer answered extremely slowly on e-mails so how should we be faster? |
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| Complaint | sandmark (1950) | Jan 12, 2010 | 1387773 | Seller | Clear bricks marked 'No Yellowing' were very yellowed. :-(
Reply: DON'T USE FEEDBACK AS E-MAIL. Buyer NEVER contacted me. Human mistake in stock. |
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