|
| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | Tanglebrook (11) | Feb 28, 2024 | 24124009 | Seller | 16pc missing, then lied about the parts being out of stock. CC dispute. Avoid.
Reply: We have no intention to lie. explanation was sent via email. best regards |
| | | Complaint | ClementGINESTE (3) | Jan 6, 2024 | 23713424 | Seller | Rien à redire pour l'état des pièces mais l'envoie a été très très long!
Reply: Please choose DHL Express for fast shipping |
| | | Complaint | diskyguy (2) | Jan 4, 2024 | 23920841 | Seller | | Bad experience, didn't respond to messages. Had to dispute with PayPal |
| | | Complaint | gclsn (109) | Aug 8, 2023 | 22357975 | Seller | Missing IOSS numberon package caused extra handling costs by DHL . No payback
Reply: Missing IOSS number was caused by Thai Post system. Problem is fixed |
| | | Complaint | swtpea1968 (26) | Jul 2, 2023 | 21703971 | Seller | | Disappointed as order was never received. Finally refunded 3 months after order |
| | | Complaint | dcscbricks (116) | Jun 30, 2023 | 21953943 | Seller | 2nd bad order this year. 5 non Lego, dirty. Cust serv is rude & unhelpful
Reply: We have 99%+ positive feedback and our customer service is 100% not rude! |
| | | Complaint | batmankasarung (1216) | Jun 27, 2023 | 22047321 | Seller | Incomplete, you should check carefully the order.
Reply: Sorry for the mistake. We are trying to help but customer is unresponsive |
| | | Complaint | AShaw02 (57) | May 30, 2023 | 21976211 | Seller | Broken, chewed on, yellowed, and dirty parts. Missed a few parts in my order too
Reply: We did everything possible to follow up and resolve the case. |
| | | Complaint | Fakedeedoo2 (7) | May 19, 2023 | 22088084 | Seller | Positive experience with the seller but the quality of most pieces was abysmal.
Reply: investigating now. damage might have been caused by transportation. will refund |
| | | Complaint | Colaextrakt (10) | May 17, 2023 | 20818047 | Seller | Parts are dirty and in part damaged. At least one brick was not original LEGO.
Reply: email was sent. bad parts will always be refunded. please send photos to CS |
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Thailand, Samut Prakan
